Terms and Conditions

Terms and Conditions for POOJAPATHA Private Limited

Effective Date: April 1, 2026

These Terms and Conditions (“Terms”) govern your use of the Pooja Patha website, mobile applications, and related services. By accessing or using our platform, you agree to these Terms. If you do not agree, you should not use the services.

1. Eligibility

You must be at least 18 years old or using the platform under the supervision of a parent, guardian, or authorized adult where applicable. By using the platform, you confirm that all information you provide is true, complete, and accurate.

2. Services

Pooja Patha provides a digital platform for booking religious and spiritual services, including but not limited to:

• Puja and ritual bookings.
• Pandit or priest appointment services.
• Puja samagri and related product delivery.
• Online or live-streamed spiritual consultations.
• Booking-related notifications and support.

We may add, modify, or remove services at any time without prior notice.

3. Account Registration

To use certain features, you may need to create an account. You are responsible for maintaining the confidentiality of your login details and for all activity under your account. You must notify us immediately if you suspect unauthorized use of your account.

4. Booking and Service Use

All bookings are subject to availability, confirmation, and acceptance by the platform or service partner. Service details, pricing, timings, and inclusions will be shown at the time of booking. Users are responsible for providing accurate booking details, including address, contact number, date, time, and ritual preferences.

5. Payments

All payments are prepaid. Full payment must be completed at the time of booking through the approved payment methods available on the platform. Prices include service charges, product charges, taxes, delivery fees, or other applicable fees as displayed during booking. No services will be confirmed without completed payment.

6. Cancellation and Rescheduling Policy

No standard cancellations are available. All bookings are final once payment is completed, except where a refund or adjustment is expressly provided under these Terms or required by applicable law.

Rescheduling Options

• The first and second reschedule requests are free of charge, subject to service partner availability and at least 24 hours’ notice prior to the original scheduled time.
• Any subsequent requests to reschedule are subject to a ₹200 fee. Rescheduling is dependent upon availability and requires a minimum notice period of 24 hours.

Cancellation & Refund Policy

• All bookings are final. We do not offer cancellations or refunds once a payment has been made, except where expressly stated in these Terms or required by applicable law.

No-Show Policy

If you are not present at the confirmed time and location, your booking will be marked as a “No-Show.” In such cases, the service will be considered forfeited, and no refunds or complimentary reschedules will be provided.

7. User Responsibilities

You agree not to:

• Use the platform for unlawful, harmful, or fraudulent purposes.
• Misrepresent your identity or booking requirements.
• Abuse, harass, or threaten service partners, support staff, or other users.
• Attempt to disrupt, reverse engineer, or misuse the platform.
• Post false, offensive, or misleading content.

8. Service Partner Terms

Pandits, priests, and other service partners must provide accurate profile information, follow applicable service standards, and conduct themselves professionally. We may verify, suspend, or remove service partners who violate platform rules, fail to meet quality standards, or engage in misconduct.

9. Content and Intellectual Property

All logos, brand names, app content, website content, text, graphics, images, software, and designs are owned by or licensed to Pooja Patha unless otherwise stated. You may not copy, modify, distribute, or commercially use any content without our written permission.

10. Third-Party Services

Our platform may depend on third-party services such as payment gateways, messaging providers, delivery partners, maps, analytics, or hosting services. We are not responsible for the actions, availability, or terms of third-party providers.

11. Disclaimer

We aim to provide authentic, reliable, and respectful spiritual services, but we do not guarantee that every service will meet every personal expectation or outcome. Spiritual results, beliefs, and ritual outcomes depend on individual faith, tradition, and circumstances. Services are provided on an “as available” basis.

12. Limitation of Liability

To the maximum extent permitted by law, Pooja Patha will not be liable for indirect, incidental, special, or consequential damages arising from your use of the platform. Our total liability for any claim related to a booking or service will not exceed the amount paid for that specific service, unless otherwise required by law.

13. Account Suspension and Termination

We reserve the right to suspend or terminate your account and platform access at our sole discretion, without prior notice, for any violation of these Terms, fraudulent activity, or conduct that harms our users, service partners, or business interests. Upon termination, your right to use the platform ceases immediately. You may discontinue your use of the platform at any time by deactivating your account.

14. Privacy

Your use of the platform is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data.

15. Changes to Terms

We may update these Terms from time to time. The updated version will be posted on the website or app with a revised effective date. Continued use of the platform after updates means you accept the revised Terms.

16. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Bhubaneswar, Odisha.

17. Force Majeure and Religious Constraints

Ritual services may occasionally require adjustment, rescheduling, substitution, or cancellation due to weather, law-and-order conditions, temple restrictions, travel disruption, natural events, local emergencies, or unavoidable pandit unavailability. In such cases, Pooja Patha may, depending on the circumstances, offer rescheduling, substitute arrangements, store credit, partial refund, or any other fair operational solution.

18. Shipping and Delivery Policy

This Shipping and Delivery Policy applies to puja samagri, ritual kits, subscription boxes, add-on products, and any physical goods ordered through Pooja Patha. Estimated dispatch and delivery timelines displayed on the platform are indicative only and may vary based on city coverage, partner availability, inventory readiness, weather, transport disruption, stock limitations, or courier delays.

19. Service-Linked Delivery

Where delivery is linked to a confirmed puja booking, the dispatch schedule may depend on the ritual date, partner availability, service location, and product readiness. Pooja Patha may bundle product delivery with service fulfillment to support timely ritual execution.

20. Delivery Confirmation Through OTP

For delivery of physical items, the customer may be required to share a one-time password (OTP) with the delivery person at the time of delivery. The OTP is used to confirm that the item has been delivered successfully. Once the correct OTP is shared or entered, the delivery will be treated as completed, subject to review in case of proven error, damage, fraud, or wrong delivery.

21. Delivery Areas

Delivery availability may vary by city, pincode, partner network, inventory location, and operational capacity. Pooja Patha may accept or decline product orders based on serviceability, religious-item handling requirements, or logistics partner limitations.

22. Customer Responsibilities

Customers must provide accurate shipping details, contact information, landmark details, and any special instructions necessary for successful delivery. Customers must also keep their mobile phone reachable for OTP-based delivery verification. Pooja Patha will not be responsible for failed or delayed delivery caused by incomplete address information, unreachable contact numbers, refusal to provide OTP, or customer-side inaction.

23. Inspection at Delivery

Customers should inspect physical goods at the time of delivery wherever possible. If a package appears visibly damaged, tampered with, or materially incomplete, the customer should notify Pooja Patha promptly with relevant photos, order details, and delivery information.

24. Failed Delivery Attempts

If delivery fails because the recipient is unavailable, refuses the parcel without valid reason, provides incorrect address details, cannot be contacted, or does not provide the required OTP, Pooja Patha may attempt re-delivery, rescheduling, or return processing, subject to additional charges where applicable.

25. Non-Returnable and Sensitive Goods

Because many ritual materials are perishable, consumable, customized, purity-sensitive, or packed specifically for a particular puja, such goods may be non-returnable unless they are materially defective, wrong, or damaged at the time of delivery.

26. Delivery Partners

Pooja Patha may use third-party courier, transport, or logistics providers for deliveries. Shipping-related delays, tracking updates, and proof-of-delivery actions may therefore depend in part on third-party systems and operational conditions.

27. Pandit and Partner Agreement

This agreement governs the relationship between Pooja Patha and pandits, purohits, priests, vendors, delivery partners, consultants, and other service providers who use the platform to receive or fulfill bookings. Unless otherwise stated in a separate written contract, partners operate as independent service providers and not as employees, agents, or legal representatives of Pooja Patha.

28. Partner Obligations

Each partner agrees to provide truthful profile information, perform accepted bookings with professionalism and punctuality, follow lawful conduct and platform guidelines, avoid false claims about qualifications or service outcomes, maintain confidentiality regarding user information, and avoid abusive, discriminatory, exploitative, or misleading conduct.

29. Service Confirmation Through OTP

For puja or ritual services, the customer may be required to share an OTP with the pandit or service partner at the time of starting the puja and again at the time of completion of the puja. The OTP is used to confirm service commencement and successful completion. Once the OTP is verified for start or end confirmation, the related service stage will be treated as acknowledged by the customer, subject to review in case of genuine dispute, error, or misconduct.

30. Fees, Earnings, and Settlement

Pooja Patha may collect payment from users directly and settle the partner’s share according to the applicable commission structure, settlement cycle, deductions, taxes, penalties, rescheduling charges, refund allocation, and other rules communicated by the platform.

31. Prohibited Conduct

Partners must not solicit users away from the platform where prohibited, demand extra money outside approved charges without authorization, misuse customer data, impersonate another person or institution, or use the platform for unlawful, fraudulent, or deceptive acts.

32. Suspension and Removal

Pooja Patha may suspend, restrict, or terminate a partner account for misconduct, repeated no-shows, false documentation, user complaints, legal risk, low service quality, reputational harm, or violation of platform rules. Pooja Patha may also temporarily hold payouts where a dispute, investigation, chargeback, refund issue, or legal complaint is pending.

33. Community Guidelines

All users must behave respectfully toward other users, pandits, support staff, and communities. Harassment, threats, hate speech, abusive language, stalking, intimidation, discrimination, fake reviews, impersonation, hacking, scraping, or interference with bookings, pricing, rankings, reviews, or communications is prohibited.

34. Contact Information

For questions or complaints regarding these Terms, please contact:

POOJAPATHA Private Limited
Email: poojapathaofficial@gmail.com
Phone: +91 9972556780, 67429 69090

Registered Corporate Office: Ground Floor, No.004/25, Ganga Block, BDA Apartment, Valagerahalli, Kengeri, Bangalore, 560060, Karnataka
Regional Office: N/62, Backside of “OTv Office”, Chandaka Industrial Estate, Prasanti Vihar, Patia, Bhubaneswar, 751024, Odisha