Public deletion policy
Account and Data Deletion
This page explains how account deletion works for customer and partner accounts linked to PoojaPatha.
What gets deleted
When a deletion request is completed, personal profile data tied to the selected account is removed or anonymized. This includes contact-facing profile details and other account-level personal information used for app access.
What may be retained
Some booking, payment, payout, refund, or referral records may be retained in an anonymized form where they are required for financial, operational, fraud-prevention, or legal reasons. These retained records stay attached to a deleted account tombstone and do not reappear if the same phone number signs up again later.
What happens if you come back later
After deletion, the original phone number is freed for future use. If you sign in again later with the same number, a brand new customer or partner account will be created and onboarding starts from the beginning.
How long it takes
Deletion requests are queued and processed asynchronously. Most requests should complete within a reasonable support window, depending on whether the account has linked transactional history that must be anonymized safely.