Public refund & cancellation policy
Refund & Cancellation Policy
PoojaPatha does not support cancellations or refunds on confirmed bookings. Each booking includes two free re-schedules so you can adjust your date without any penalty.
No cancellations
Once a pooja booking is confirmed and payment is collected, the booking cannot be cancelled. This policy exists because our partner priests prepare rituals, materials, and schedules specifically for each booking, and last-minute cancellations create unrecoverable costs for our service partners.
No refunds
PoojaPatha does not offer refunds on confirmed bookings under any circumstance, including change of mind, scheduling conflicts arising on the customer's side, or failure to be present at the scheduled time. Please review all booking details carefully before completing payment.
Free re-scheduling
We understand that plans can change. Each booking is eligible for up to two (2) free re-schedules at no additional charge. Re-scheduling must be requested at least 24 hours before the originally scheduled service time. Re-schedule requests submitted after this window may not be accommodated.
How to request a re-schedule
Log in to the PoojaPatha customer portal, open the relevant booking, and use the re-schedule option. Alternatively, contact our support team at support@poojapatha.com or call our support line. Please have your booking reference ready. Re-scheduling is subject to partner availability on your chosen date.
Exceptions
If a confirmed booking cannot be fulfilled due to a failure on PoojaPatha's part — such as no partner being available after payment — we will offer a full refund or a complimentary re-schedule at your preference. Disputes of this nature should be raised with our grievance team at grievance@poojapatha.com.