Privacy Policy

Privacy Policy

POOJAPATHA Private Limited
Effective Date: April 1, 2026

Pooja Patha ("we", "our", "us") operates a website and mobile applications that help users book religious services, connect with verified pandits, purchase puja samagri, and access related spiritual services. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use our website, mobile apps, or related services.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

• Name, phone number, email address, residential or service address
• Account details (login credentials, profile information)
• OTP verification data (one-time passwords for delivery and service confirmation)
• Booking details (puja type, date, time, location, service preferences)
• Payment information, transaction status, billing records
• Communication data (messages, support requests, call records, feedback)
• Device and usage data (IP address, browser type, OS, app version, access logs)
• Location information (if permitted for nearby services or delivery)
• Partner/pandit information (qualifications, availability, service areas)
• Any other information you voluntarily provide

2. How We Use Information

We use your information to:

• Create and manage user accounts
• Process bookings and provide requested services
• Match users with pandits, priests, vendors, or service partners
• Verify service delivery and completion using OTP
• Arrange delivery of puja samagri
• Process payments, refunds, and invoices
• Send confirmations, updates, reminders, notifications
• Improve app, website, services, customer experience
• Respond to support requests and disputes
• Conduct analytics, fraud prevention, security
• Comply with legal, regulatory, accounting obligations

3. Sharing of Information

We share information only when necessary for service delivery, operations, legal compliance, or rights protection, including with:

• Verified pandits, priests, service partners (OTP shared for service verification)
• Delivery, logistics, payment service providers
• Technology vendors (cloud hosting, analytics, notifications)
• Legal/regulatory authorities when required
• Other parties with your consent or to complete your service
  We do not sell your personal data for marketing purposes.

4. Consent and Legal Use

We process data based on your consent, service requests, and lawful purposes under the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable laws. We request clear consent for sensitive data or device permissions (e.g., location).

You may withdraw consent for optional processing anytime, subject to legal/contractual limitations.

5. Data Retention

We retain information only as long as needed to fulfill these purposes, provide services, resolve disputes, maintain records, and comply with legal obligations. Retention varies by data type and law.

6. Cookies and Tracking

Our website uses cookies, pixels, and similar technologies to improve functionality, remember preferences, analyze traffic, and enhance experience. Control cookies via browser settings (some features may not work if disabled).

7. Security

We use reasonable technical and organizational measures to protect personal data from unauthorized access, loss, misuse, alteration, or disclosure. No online system is completely secure.

8. Your Rights (under DPDP Act and applicable law)

You may have rights to:

• Access your personal data
• Correct inaccurate/incomplete data
• Request deletion
• Withdraw consent for optional processing
• Object to certain uses
• Request data portability
• Raise complaints with our Grievance Officer

9. Children's Privacy

Services are not intended for children under 18 without parental/guardian involvement. We do not knowingly collect data from children without appropriate consent.

10. Third-Party Links and Services

Our app/website may link to third-party services. We are not responsible for their privacy practices.

11. Changes to This Policy

Updates will be posted here with a revised date. Continued use means acceptance.

12. Contact Information

POOJAPATHA Private Limited
Email: poojapathaofficial@gmail.com
Phone: +91 9972556780, 67429 69090

Registered Corporate Office: Ground Floor, No.004/25, Ganga Block, BDA Apartment, Valagerahalli, Kengeri, Bangalore, 560060, Karnataka
Regional Office: N/62, Backside of "OTv Office", Chandaka Industrial Estate, Prasanti Vihar, Patia, Bhubaneswar, 751024, Odisha